Customer Service Representative (Italian) – In Bratislava or Remote in Slovakia 🇸🇰
Join a dynamic Italian-speaking Customer Service team in Slovakia! 🇸🇰 Work remotely or in Bratislava, support customers of top brands, and enjoy competitive perks.
We usually respond within a day
Hartmann Recruitment is partnering with a leading BPO to find a talented Italian-speaking Customer Service Representative. You’ll be joining a dynamic team supporting customers of a global leader in household appliances.
Your Responsibilities:
• Handle inbound calls from customers, providing assistance with enquiries or troubleshooting their orders and devices.
• Use cutting-edge diagnostic tools and Excel to guide customers through solutions to technical issues.
• In more complex situations, arrange technician visits or order spare parts to resolve problems.
• Identify opportunities to inform customers about new and exciting products (cross-selling and up-selling).
• Be an Ambassador for the brand by educating customers and sharing in-depth knowledge of products and values.
Requirements:
• Fluent in written and spoken Italian (C1) and proficient in English for communication with the international team.
• Eligible to work and live in Slovakia.
• Passion for delivering excellent customer service via phone, email, and social media.
• Solid computer skills and experience with MS Office.
• Solution-oriented, with the ability to provide the best possible outcomes for customers.
• Well-organized and able to manage priorities, even under pressure.
What We Offer:
• Full-time schedule (40 hours per week), rotating shifts Monday-Sunday (8 am to 8 pm), with two guaranteed weekends off per month.
• Hybrid model for those living within 50 km of the office, or fully remote if further away.
• 3 weeks of fully office-based training from Monday to Friday (9 am to 6 pm).
• Meal vouchers worth 5.85€/day (117€/month).
• Commuting allowance of 50€ per month (600€/year).
• Multisport Card for gym and fitness access.
• KPI-based Performance Bonus of up to 10% of your monthly salary.
• Paid personal days (5 extra days per year for emergencies or short-term absences).
• Work in a hybrid model from our brand-new offices in Bratislava with outstanding facilities. 🌟
- Departamento
- Customer Support
- Locations
- Bratislava
- Remote status
- Hybrid Remote
About Hartmann Recruitment
Hartmann Recruitment was founded in 2024 by Dennis Hartmann with a simple mission: to help people find exciting career opportunities abroad. After more than a decade of living and working internationally, Dennis knows firsthand the ups and downs of starting fresh in a new country. That’s why Hartmann Recruitment is here, not just to help you land a job, but to support you every step of the way as you embark on your next big adventure.
Customer Service Representative (Italian) – In Bratislava or Remote in Slovakia 🇸🇰
Join a dynamic Italian-speaking Customer Service team in Slovakia! 🇸🇰 Work remotely or in Bratislava, support customers of top brands, and enjoy competitive perks.
Loading application form